Covering a wide range of subjects, professions or research, the range of libraries often defined as “special” are sometimes smaller and usually much more focused than their academic and public counterparts. The specialist knowledge of staff is its greatest asset, so finding ways to free them from everyday tasks is vital to the successful operation of the library.
Southport and Ormskirk NHS Trust Library Service
"They also understood our practical and budgetary requirements and made our move from the barcode, EM (Electro Magnetic) system to RFID security and self-service a simple process and the new product was an immediate success...it worked first time and is easy to use. We had back–up plans in case of problems when there was no library staff around but hardly needed to use them, we are very pleased...our users response is very positive. With one card we have identification, car park and library service access, and the self-service use is self-explanatory. We’ve had very few problems and no complaints”.
Exeter Health Library
...our self-issue machine is working well, we had over 1,000 people use it in our first month, March for over 2,000 transactions (which for us, as a small library, is great).
Gradually people are getting used to it; I also wanted to say that it's been a real pleasure to deal with you.
Walsall Healthcare NHS Trust
“We couldn’t fault 2CQR’s delivery on this project. Their pre-installation visit enabled us to plan with them, not just the practical positioning and installation issues, but also our preferred features and functions of the software. We have found 2CQR very responsive to all our requests, they answer all our queries either over the phone or, when needed, on site and there has been no negative feedback; in fact all our feedback has been positive”.
Need to cut costs but improve services? Let us help you use technology to square the circleRead more
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2CQR have pioneered RFID development in the UK marketRead more
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