Despite the problems being caused by Covid –19 we, at 2CQR, are providing assistance and help as usual to our clients.

For details of support and/or service simply use our normal phone or email contacts: Phone: (+44) 1400 283850 Email:

See our advice, and information to download, on kiosk, screen and tablet cleaning, anti-bacterial tablet protectors and easy, collect and return self-service solutions HERE

Support and Service

Support and Service

To support our customers we have an in-house team of library-trained engineers and software developers, supplemented with product and software support where necessary by our ALLIANCE partners: PV SUPA and NEDAP.

Our high standard of aftercare is consistently remarked upon by our customers and has been officially recognised as we regularly take top position overall for post-sales service in the Library RFID Surveys – UK*. With top scores in: answering help desk calls, quality of advice, resolution of hardware problems, quality of project management, response to equipment failure and relationship with libraries’ ILS/LMS/ILMS providers.

Phil Farrell, 2CQR’s CEO was pleased with the results but cautious “We welcome the recognition of our care in supporting our customers. It supports our conclusion that for libraries there is a better way to do business than just focusing on the sales price. However, with tight budgets being the norm we must also help customers to see not only the immediate benefits our solutions bring but the long-term value of the support and customer service we provide.”

Keeping your library up and running is vital, to you, your users and to us. Support or service issues not resolved via our online service will be dealt with on site by our library-trained engineers, based throughout the UK and Ireland.

2CQR – Winner in RFID Survey – Source:*Library RFID Survey. An independent survey across academic, public and health libraries in the UK.

APUC – FIRST RANKED & BIC – TEILA ACCREDITATION

2CQR are delighted to have been awarded a place on the Advanced Procurement for University and Colleges (APUC) Framework Agreement for Library Security and Self-Service Equipment, Software and Maintenance. 2CQR is now the first ranked supplier for Lot 1, Library Security & Self-Service Equipment with Maintenance.

 

Following this success 2CQR have also gained TEiLA Accreditation (Technology Excellence in Libraries Award) from BIC (Book Industry Communication), the book industry’s supply chain organisation.

 

“As a company dedicated to supplying solutions for over 25 years to the library market it is always satisfying to be recognised by the industry’s organisations. It also sets us standards to live up to…. Fortunately with our new product developments and recently strengthened engineering team we’re all looking forward to the challenge!” Phil Farrell 2CQR CEO.

"Our dedicated library engineers will call at a time that suits your needs."

About 2CQR

About 2CQR

2CQR are a dedicated and leading innovator in library security, self-service and stock management -

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Products

Products

Whatever your desire, whatever your size we have products , services and solutions to suit any library -

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Case Studies

Case Studies

Public, Academic or Specialist Libraries our aim is always to bring useful, workable solutions -

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Support

Support

Our engineers are all library-trained. No other company can make that claim, find out why it matters -

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