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Moray Libraries introduce Self Service

Nine libraries across Moray have introduced 2CQR self service “baby” units for the issuing and returning of books.

“Self service has an increasing role to play in ensuring service delivery.”

Libraries at Aberlour, Burghead, Dufftown, Elgin, Portknockie and Rothes received funding from the Scottish Government’s Public Library Funding Quality Improvement Fund to enable their introduction and associated training.

This “baby” self service units (named due to their small size) allow staff to be able to spend more time supporting library users and, in the smaller libraries, will allow other users of the service to borrow materials when the libraries are unstaffed.

“Our suppliers 2CQR have produced a reliable and compact product that is easy to use and that will widen access to our libraries,” reports Libraries and Museums Manager, Alistair Campbell. “The self service equipment is attractive and a great advantage to our part-time libraries and our principal libraries.”

“Self service has an increasing role to play in ensuring service delivery. The Libraries Service already has a high uptake of online renewals and requests via the internet and this latest initiative should encourage even more users to feel more at ease in using computer technology. Our trained staff are on immediate hand to give advice and assistance.”

Councillor Jeff Hamilton, Chair of Children and Young People’s Services welcomes this new initiative which strengthens libraries provision. He identifies that “increasingly more and more services are delivered via the internet and that includes council services.”