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Building on success

With increases in visitor numbers of 16% and a 10% increase in library membership over last year in Offaly Libraries it was a perfect time to extend the service offering at Tullamore.

The opportunity to be part of this success story was genuinely exciting for 2CQR who, as experts in self -service, stock control, security systems and with a long history of supply to Irish libraries, submitted proposals for an RFID (Radio Frequency Identity) solution for the new library.

Having won the tender 2CQR worked hard to deliver to the librarians’ and architects’ requirements.  Although a new library is often less of a challenge to implement systems within than a refurbishment project, the twin issues of the physical impact of hardware and implementation of state-of-the-art software always introduces unique problems.

The self-service kiosks chosen were 2CQR Totems, finished to order in pearlescent white they compliment the stylish, modern interior design and offer library users an easy-to-use issue and return point, complete with fine payment and change in Euros both cash and notes. As a key customer-facing unit the Totems are proving extremely popular.

Security initially came in the form of a single aisle, two-panel gate. However the final positioning demanded a different configuration and an upgrade to a three-panel gate soon resolved any issues.

The RFID solution was complete with stock control, initial tagging prior to installation and two staff workstations fitted to existing counter PCs.

To tie everything together RFID software, Lucid, was installed, with 2CQR’s engineers working with the LMS supplier and the library’s IT team to deliver the complete solution.

2CQR are proud to have worked with Offaly County Council on this prestigious project and are continuing to support the library with responsive maintenance and remote software management.