Support and Service

2CQR – top overall for post-sales service in the 2016 Library RFID Survey – UK.

With top scores in:

answering help desk calls, quality of advice, resolution of hardware problems, quality of project management, response to equipment failure and relationship with libraries ILS/LMS/ILMS provider.

Support and Service

2CQR – Winner in RFID Survey

Following their success in the last Library RFID survey 2CQR have again seen their high standard of customer service recognized as they took top position overall for post-sales service in the 2016 Library RFID Survey – UK*. With top scores in: answering help desk calls, quality of advice, resolution of hardware problems, quality of project management, response to equipment failure and relationship with libraries’ ILS/LMS/ILMS providers.
Phil Farrell, 2CQR’s CEO was pleased with the results but cautious “We welcome the recognition of our care in supporting our customers. It supports our conclusion that for libraries there is a better way to do business than just focusing on the sales price. However, with tight budgets being the norm we must also help customers to see not only the immediate benefits our solutions bring but the long-term value of the support and customer service we provide”

Source:
*2016 Library RFID Survey
An independent survey across academic, public and health libraries in the UK.
2016 Library RFID Survey Results – UK

Keeping your library up and running is vital, to you, your users and to us. Support or service issues not resolved via our online service will be dealt with on site by our library-trained engineers, based throughout the UK and Eire.

"Our engineers will call at a time that suits your needs."

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Solutions

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Innovation

2CQR have pioneered RFID development in the UK market

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