Throughout our history we have believed in bringing new ideas, new products and new ways of helping our customers to deliver their services. For example our original “Baby” desk top self-service unit was unique but within a few years we had built on the concept and produced a new model with more features. Importantly to us, and our customers, when we introduced the new “Baby’ the original was still a highly desirable product. It’s the approach we pride ourselves in…practical innovation, not just replacement of products but building on our expertise to deliver better. Our innovations policy has always been driven by librarians…what do they need and how can the knowledge we hold help them.
A recent reminder of our understated flair for innovations is with the demand for Open Library systems. For many years we have been delivering solutions that enable libraries to extend opening hours and provide unstaffed library services. We saw this as a natural development of the products and services we provided, simply FlexABLE solutions. Now it is being seen as a major innovation in the library market.
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